Returns & exchanges
14 days to change your mind
You can cancel your order within 14 days of the day you receive it. Let us know by email within those 14 days, then send the pairs back within 14 days of telling us.
Return postage is at your own cost
We do not provide return labels. You choose and pay for the carrier. We recommend a tracked service, because a parcel that does not reach us cannot be refunded.
Condition
- Unworn: try them on indoors on a clean floor only.
- In the original shoe box, with all packaging and inserts.
- Packed in an outer shipping box. The shoe box is part of the product, so do not stick labels or tape on it.
If a return arrives worn, marked, dirty, smelling of use, without its original box or damaged because it was poorly packed, we will reduce your refund by the loss in value. That can be up to the full price of the item.
How to return
- Email us with your order number and the pairs you want to return.
- We reply with the return address.
- Pack the pairs well and send them back with a tracked service.
Refunds
We refund to your original payment method within 14 days of receiving the pairs back, minus any deduction for loss in value. Return postage is not refunded.
Faulty pairs
If something is wrong with your pair, email us with photos within 30 days of delivery. We will check it and, if it is faulty, cover the return and offer a repair, replacement or refund. Normal wear, misuse and water damage are not faults.
Exchanges
Want a different size or colour? Return the pair as above and place a new order.
Read the full returns policy.
